SHIPPING AND RETURNS

COURIER RATES

Within Peninsular Malaysia/ Sabah / Sarawak:

1. For Item Less than/ Equal to 2kg
First 500gm = RM 4.50
Next 250gm = RM 1.00

2. For Item More Than 2.1kg
First 2500gm = RM 16.00
Next 500gm = RM 2.00

3. For Cameras (Flat Rate)
All Digital Camera & all DSLR Models = RM 10.00
[Except EOS 1D Mark III and EOS 5D Mark II]

* The above amount is not inclusive of 10% fuel surcharge, 10% handling charges and 5% GST
* No 5% GST for item posted from Langkawi and Labuan

DELIVERY TIME

Please allow 5-10 working days for deliveries within Malaysia. We will only dispatch your order once we have received an acknowledgement of payment from your good self. Orders will only be shipped after the payment has been cleared. Once the shipment is out, we will notify you the Shipment tracking number by e-mail. However, if we do not have the stock for the product(s), you will receive a notification from us and the delivery may take up to 1 week.

RETURNS/REFUND POLICY

Customers must inspect all product(s) ordered and purchased at the time of delivery. Once accepted by customer upon delivery, the products delivered will be deemed to conform to such Purchaser’s order(s) is/are in good condition and free from defect(s).

Aver Awards Virtual Mall will exchange product(s) only if the returned product(s) are not working.

RULES ON ACCEPTING EXCHANGE OF GOODS

To exchange the Products, customers must aware of our “NO CASH REFUND POLICY” and must comply with these rules:

1. Request for exchange must be made to the Company within 5 working days of the receipt of the Product(s).
2. Authorization from the Company is required to initiate the exchange.
3. Item(s) to be exchanged must be in good and new condition and with all original packaging material and to be examined in order to determine its original packaging and condition. Aver Awards Virtual Mall does not bear any sign of being used or consumed.
4. If Good(s) delivered and received do not match good(s) ordered, customers must immediately notify Customer Service within 5 working days of receipt.
5. Customer is required to submit the following at the time of exchange:

• Copy of Aver Awards Virtual Mall Sales Confirmation Order
• Proof of payment.
• Defective item.

GOODS EXCHANGE PROCEDURES

1. Contact us immediately or within 5 working days of receipt to obtain an exchange authorization.

• You can contact us via:
• Telephone No: +603 77103663
• Email: aainfo@averawards.com
  (Please attach your picture of defective item and purchase confirmation order.)

2. Send back the defective item to our HQ Office by POS or courier service and the cost shall be beared by the customer/sender.
   (Please bring back the defective item and purchase confirmation order.)
   
3. The exchange must be the same product item or other product with same price. If the customer wishes to exchange for product with higher selling price, the customer is required to pay the top up. (Please take note that Aver Awards Sdn Bhd does not practice CASH REFUND POLICY.)
   
4. Once your request for exchange has been approved by us, we will be very happy to exchange the product for you immediately. (Note that: if you prefer the exchange by mail, please allow us to send back the exchange item by courier within 7 working days.)